Privacy Policy

Fjord & Baltic respects your privacy. This Privacy Policy explains what personal information we collect when you use this website, send a tour request, discuss a proposal or communicate with us about private shore excursions, city tours, fjord routes and multi-day travel planning.

Who this policy applies to

This policy applies to visitors of the Fjord & Baltic website and to travelers, agents or group organizers who contact us about a private tour. The contracting party, payment details and any jurisdiction-specific terms are stated in the private proposal or invoice before payment.

Information we collect

We may collect the information you choose to send through the request form, email or other communication channels, including:

• name, email address, phone or WhatsApp number and country of residence;
• tour date, destination, pickup point, hotel, cruise ship, arrival and departure times;
• number of guests, preferred language, mobility notes, interests and special requests;
• messages, proposal history, booking status, invoice and payment-related information;
• technical information such as IP address, browser, device type, pages visited and form/security logs.

We do not ask for unnecessary sensitive information. If health, mobility or dietary details are relevant to planning the service, we use them only for that purpose.

How we use information

We use personal information to respond to requests, prepare private proposals, plan workable routes, coordinate guides, vehicles, tickets or other suppliers, manage booking communication, process payments and invoices, keep basic business records, improve the website and protect the site from spam or misuse.

Legal bases

Where privacy law requires a legal basis, we rely on one or more of the following: steps requested before entering into a contract, performance of a confirmed booking, legitimate interests in operating and improving a private tour business, legal obligations, and consent where consent is required for specific communication, analytics or advertising cookies.

Sharing information

We share only what is reasonably needed. Information may be shared with private guides, drivers, transport providers, ticketing partners, hotels or local suppliers involved in the requested service; payment, accounting, hosting, email, form, analytics, security and advertising service providers; and public authorities or professional advisers where required by law or needed to protect our rights.

International processing

Because travelers, suppliers and technology providers may be located in different countries, personal information may be processed outside your country of residence. When this happens, we use practical safeguards appropriate to the service and the providers involved.

Retention

We keep information only as long as reasonably needed for the purpose for which it was collected, including proposal follow-up, confirmed service delivery, accounting, legal, fraud-prevention and business record needs. General enquiries are normally reviewed for deletion or anonymisation after 36 months unless there is an ongoing booking, dispute, legal obligation or clear business reason to keep them longer.

Your choices and rights

Your place of residence may give you the right to request access, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent where processing is based on consent. To make a privacy request, contact us through the contact page. We may need to verify your identity before acting on a request.

Cookies and advertising

For information about cookies, analytics and advertising measurement, see our Cookie Policy.

Updates

We may update this policy when the website, booking flow, analytics setup, payment process or legal requirements change. The date at the top shows the latest published version.